Phone (03) 547 0642

CONDITIONS OF USE

  1. Your WheeliBIN must be at the KERBSIDE by 7.00am on the day of collection.If earlier, you will be informed when ordering your WheeliBIN. WheeliBINs will normally be picked up at approximately the same time each collection day, but there can be variables - mostly out of our control.
    - After fine weather many WheeliBINs are full to capacity. This means our trucks fill up a lot quicker, requiring more visits to the council tip, thus slowing our collection schedule.
    - A puncture or breakdown, whilst rare, will obviously delay times.
  2. WheeliBINs and SKIPs are not suitable for earth or rubble (except “Hardfill Only” skips) OR ANY RUBBISH WHICH IS TOO HEAVY FOR THE HOIST TO LIFT.
  3. As a rule of thumb, if you struggle to the kerbside we probably will not be able to move it.
  4. We do not collect substances or chemicals of a flammable, hazardous, toxic or explosive nature or any substance that requires special handling - this includes PCB’S, CAR TYRES, BATTERIES, PAINT OR GAS BOTTLES OR LIVE AMMUNITION. In the event of live ammunition being found in your WheeliBIN, the Police will be notified.
  5. Public Holiday collections will be as per usual except for Christmas Day, New Year’s Day and Good Friday (any changes a note will be left under lid).
  6. RED SERVICE WheeliBINs remain the property of CAN PLAN. No third party contractors are allowed to service or handle the WheeliBIN without prior permission from Can Plan .
  7. BLUE SERVICE WheeliBINs remain the property of the CUSTOMER. Wear and tear or damage is the responsibility of the customer (an annual cover is available for damage or loss).
  8. 120 Litre customers please ensure WheeliBIN lid is closed flat.
  9. All Customers please ensure the lid is down - lightweight items sitting near the top of the WheeliBIN can litter the road in strong winds, much to the annoyance of other residents.
  10. CAN PLAN reserves the right to charge debt collection costs for overdue accounts and stolen WheeliBINS.
  11. No refunds given, although credit can be moved to other accounts.