Frequently asked questions
Q: How do I know what size bin and type of service will suit me?
A: It is a good idea to rent a bin under the Red Service for 3 months and if you are finding you don’t fill your bin up every week it may be a good idea to change to the Blue (own) Service
Q: What bin size will best fit my household?
A: A 120 litre bin is generally used for households of under three people and the 240 Litre are used for households with three or more people.
Q: How do I pay for my Blue (own) Service rubbish collection
A: You can use either a tag OR liner as way of payment, these can be purchased either online, by phone or by visiting our office during normal business hours
Q: With the Blue Service (own), who owns the bin?
A: The customer owns the bin if they use the Blue (own) Service. The Red Service (Rent) bins are owned by CAN PLAN
Q: Does my bin still get emptied on public holidays?
A: Our drivers collect EVERY Public Holiday, except Christmas Day, New Years Day and Good Friday. If your collection falls on any of these days you will be notified in advance of the alternative day.
Q: What are your office hours?
A: 8.30am – 4.30pm Weekdays – we are closed Saturday, Sunday and Public Holidays
Q: How big is a cardboard bundle for each cardboard sticker?
A: Bundled cardboard should be no more than waist height.
Q: What can’t I put in my bin?
A: We do not collect: substances or chemicals of a flammable, hazardous, toxic or explosive nature or any substance that requires special handling - this includes PCB’S, CAR TYRES, BATTERIES, PAINT OR GAS BOTTLES OR LIVE AMMUNITION.
Q: Who is responsible for cleaning my bin?
A: The customer. CAN PLAN can clean commercial sized bins for a charge. Residential bins are the customer’s responsibility to clean if they wish.
Bin Dimensions*
Size | Width | Depth | Height |
120 Litre | 0.480 | 0.560 | 0.920 |
240 Litre | 0.580 | 0.730 | 1.040 |
1100 Litre | 1.250 | 1.100 | 1.350 |
| | | |
3m3 Bin | 2.000 | 1.500 | 1.650 |
| | | |
4m3 Skip | 1.500 | 2.700 | 1.300 |
7m3 Skip | 1.800 | 3.000 | 1.600 |
| |
*some bin dimensions may differ
Handy Tips
If you have a long driveway: Check out the BIN HITCH - http://www.canplan.co.nz/bin-hitch
Recycling Guide: For detailed information on commercial recycling - http://www.canplan.co.nz/recycling-guide
Please ensure your bin lid is closed & skips are not filled past the top - lightweight items sitting near the top of the WheeliBIN can litter the road in strong winds, much to the annoyance of other residents.
WheeliBINs and Skips are not suitable for earth or rubble: (except “Hardfill Only” skips) OR ANY RUBBISH WHICH IS TOO HEAVY FOR THE HOIST TO LIFT. As a rule of thumb, if you struggle to the kerbside we probably will not be able to move it.
To keep your bin clean
- Use supermarket bags for messy waste.
- If grass clippings are going in the bin, place newspapers at the bottom to stop grass from sticking
- A light spray of cooking oil can help to keep your bin clean.
- Drop a few pieces of lavender into your bin to reduce odours
- A hose out once in a while is generally all that is required